- Frequently Asked Questions
Frequently Asked Questions
Tell me about Beige
Please find out more about us at Beige Philosophy.
How do I pay for the goods?
We accept Visa, Master Card, Switch, Maestro, Solo, American Express and Diners Club cards. We also accept personal and business cheque's but we can only release the goods after the funds have cleared. We also accept postal orders and bankers drafts. Orders maybe placed online or via the telephone.
Can I reserve online and collect in store?
We are sorry to inform you that currently we do not offer this service.
Are "promotions & sale prices" on the web also available in store?
Webshop promotions & Webshop sale prices are exclusive to our online shop and will not be available in our stores.
Our stores have exciting promotions happening regularly, please register to be included in promotional e-mailings.
How much are the delivery charges?
Here is a guide of delivery costs which will vary depending on the chosen destination.
Destination Delivery Cost UK £5 Western Europe(Some exclusions apply) £10 Eastern Europe(Some exclusions apply) £20 USA and Canada £25 Australia £29 Rest of the World £50
How long will delivery take?
Once your order has been accepted, we might need to source your items from our boutiques around town (if sold out in the warehouse) so please make your order with enough lead-time to avoid any disappointment.
We aim to dispatch it within 3 to 5 working days of receiving your order, unless we notify to you otherwise. However, the parcel transit will be different depending on the country of destination.
Destination Delivery Time UK Mainland 2 Days Scottish Highlands and Northern Ireland 2-3 Days Scottish Islands, Channel Islands, Isle of Mann, Isle of Wight 2-3 Days Western Europe 4-7 Days Eastern Europe 7-10 Days USA 7-10 Days Rest of the World 10-15 Days
While we do our very best, we do contract our delivery services to third party couriers. This means that delivery times are NOT guaranteed and we cannot be held liable for late deliveries.
What happens if an item(s) is not in stock when I place my order?
If we are unable to provide the product you ordered we may phone you and offer and alternative product. We will never send you an alternative product without first discussing the matter with you.
How do I return unwanted goods?
We operate under a No Quibble Refunds policy by which we guarantee to refund any goods returned to us within 7 working days of receiving your order. That easy! No questions asked!
You have the right to cancel the order at any time up to the end of 7 working days(1) after you receive the goods. Goods must be returned to us at your own cost, in their original package, unworn and in perfect condition(2) with all Beige and designer garment tags still attached. Reasonable care must be taken by you to ensure the goods are not damaged while in your possession or in transit and we advise you to send them via a traceable & insured means. Goods which are returned to us in an Imperfect Condition will not be eligible for a refund.
Please note that goods bought online cannot be returned to our shops.
How to proceed: To exercise your right of cancellation, you must notify us by telephone, email or postal mail.
We will issue you an Online Returns Number (ORN).
Please write your ORN in the enclosed Online Return Form together with all other requested information.
Insert the goods(2) and the form in the enclosed postal bag.
Goods without a valid ORN will be rejected.
Send the parcel to our Customer Services team at the address below.
We highly recommend to insure the parcel and send it via traceable means. Please allow up to 30 days for the refund to be processed. We will refund you by the same method with which you paid within 30 days of cancellation. The refund will exclude shipping charges.
Returning goods from a non-European country: If you are returning an item from a non-European country, please state Return of goods for refund on the outside of your parcel and declare it as Return of goods for refund. Failure to do so, the UK customs office might hold the parcel until customs are cleared and/or the parcel might be rejected and sent back to you. This is a long and arduous process that will mean that your return will not get to us within the 7 working days you have to exert your right of cancellation.
How to contact our Customer Services team:
Address: Beige Plus Ltd, St Albans House, 26 St Albans Lane, London NW11 7QE
Tel. +44 (0)208 455 0005
(1)Please note that by working day we mean any day other than weekends and bank or other public holidays in the United Kingdom. (2) By Perfect condition we mean that the goods have not been worn (other than that required for trying-on); the goods do not smell of perfume, cigarettes or body odours: the goods are not creased or crushed and are unsoiled and unstained. Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags must be included with your return.
What happens if the goods are delivered damaged or missing in transit?
If after receipt of the goods you believe that one or more items are faulty and you wish to return them to us you must contact us by phone, email or post. We will issue an Online Returns Number (ORN) immediately. Goods that arrive at our office without an ORN will be rejected. The issuance of an ORN allows us to track your merchandise but it does not mean we have accepted your reason for return.
Please refer to the previous section to find out how to proceed.
Goods bought online can not be returned to our shops.
MISSING ITEMS In the unlikely even that there is an item missing from your delivery you must notify us within 48 hours of your receipt of your delivery. After 48 hours of your receipt of delivery we cannot accept any responsibility for missing items.
What is your security Policy?
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Please refer to the previous section to find out how to proceed.
We use Sage Pay to collect/process transaction information. You can view the Sage Pay security policy at http://www.sagepay.com/security_policy
How secure are my credit card details?
Beige Plus complies with all UK and EU regulations on privacy and data protection. We will treat all your personal details as confidential and we will only disclose this information in the circumstances set out below.
We will keep it on a secure server and we will comply with UK Data Protection legislation in relation to the use of your personal data.
When you register on this Website, or make a purchase we will ask you to input and will collect personal details from you such as your name, e-mail address, billing address, telephone number.
We may also collect, and our third party providers may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, any advertisements you may have clicked on, and any search terms that you entered on our Website.
We confirm that any personal details which you provide to us (or which are available on public registers) and any user information, from which we can identify you, is held in accordance with the registration we have with the Information Commissioner's Office.
We use your information only for the following purposes:
a. maintaining your registration
b. for statistical purposes to improve this Website and its services to you
c. to serve website content to you d. to administer this Website
e. to notify you of products or special offers that may be of interest to you
f. to send you information by post or email.
We will not release your personal details to any company outside of the Beige group of companies.
How do I know what size to buy?
Our stock comes from a variety of manufacturers. Each manufacturer has their own product sizing. There is no consensus on garment sizing in the UK. The table below could help you select your size but keep in mind that the fit of a garment can be more or less generous depending on the design. Please click on a brand from the list below.